| Sumario: | This article has the overall objective of assessing the major changes in business performance of two SMEs in the city of Sincelejo (Colombia) by comparing them prior to their quality certification under SGC ISO 9001: 2008, and their current situation. The researchers used a qualitative and descriptive approach, employing a semi-structured interview, and the use of documentary sources on quality systems. The organizational dimensions considered in the study are: task management, structure, processes and marketing. The theoretical framework includes the situational theory of management, taking into account the turbulent market environment in recent years. The results demonstrate that the transformation of organizations using the process approach is key to improving business performance since it promotes integration and coordination among the different management levels and the supply chain.
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