Quality control of processes (ISO 9001): One key to the improvement of business performance
This article has the overall objective of assessing the major changes in business performance of two SMEs in the city of Sincelejo (Colombia) by comparing them prior to their quality certification under SGC ISO 9001: 2008, and their current situation. The researchers used a qualitative and descriptiv...
Autores principales: | , |
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Formato: | Revistas |
Lenguaje: | Español |
Publicado: |
Universidad de Cartagena
2013
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Acceso en línea: | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/820 |