Quality control of processes (ISO 9001): One key to the improvement of business performance

This article has the overall objective of assessing the major changes in business performance of two SMEs in the city of Sincelejo (Colombia) by comparing them prior to their quality certification under SGC ISO 9001: 2008, and their current situation. The researchers used a qualitative and descriptiv...

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Detalles Bibliográficos
Autores principales: Santamaría-Escobar, Alvaro Enrique, Pertuz-Martínez, Aylin Patricia
Formato: Revistas
Lenguaje:Español
Publicado: Universidad de Cartagena 2013
Acceso en línea:https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/820