Biblioteca Digital de VanguardiaUSE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC
This article focuses on the design and implementation of a methodology for evaluating the effectiveness of strategic processes in a public service company, in which operational and administrative factors are taken into account; By incorporating quantitative tools for multicriteria analysis and proce...
| Autores principales: | , |
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| Formato: | Artículo |
| Lenguaje: | Español |
| Publicado: |
Universidad Pontificia Bolivariana
2020
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| Acceso en línea: | https://revistas.upb.edu.co/index.php/cienciassociales/article/view/4498 |
| _version_ | 1782344940583387136 |
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| author | Arboleda Zúñiga, Jairo Arias , Laura V. |
| author_facet | Arboleda Zúñiga, Jairo Arias , Laura V. |
| author_sort | Arboleda Zúñiga, Jairo |
| collection | Revista |
| description | This article focuses on the design and implementation of a methodology for evaluating the effectiveness of strategic processes in a public service company, in which operational and administrative factors are taken into account; By incorporating quantitative tools for multicriteria analysis and process analysis, an innovative quantitative model is developed with reliable results to improve the management of processes, so that the level of user satisfaction is increased, increasing the profitability of the company and adjusting processes efficiently to the requirements of the quality system in public management. |
| format | Artículo |
| id | oai:ojs.revistas.upb.edu.co:article-4498 |
| institution | Colección Académica de Ciencias Sociales |
| language | Español |
| publishDate | 2020 |
| publisher | Universidad Pontificia Bolivariana |
| record_format | dspace |
| spelling | oai:ojs.revistas.upb.edu.co:article-44982020-10-03T17:36:06Z USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC USO DE ANÁLISIS MULTICRITERIO PARA MEDIR LA EFECTIVIDAD DE LOS PROCESOS ESTRATÉGICOS EN EMPRESAS DE SERVICIOS PÚBLICOS Arboleda Zúñiga, Jairo Arias , Laura V. Balanced Score Card-BSC Proceso de Análisis Jerárquico – AHP Metodología SIPOC Análisis Multicriterio Balanced Score Card-BSC Analysis Hierarchical Process AHP Methodology SIPOC Multicriterion Analysis This article focuses on the design and implementation of a methodology for evaluating the effectiveness of strategic processes in a public service company, in which operational and administrative factors are taken into account; By incorporating quantitative tools for multicriteria analysis and process analysis, an innovative quantitative model is developed with reliable results to improve the management of processes, so that the level of user satisfaction is increased, increasing the profitability of the company and adjusting processes efficiently to the requirements of the quality system in public management. El presente artículo se centra en el diseño e implementación de una metodología para la evaluación de la efectividad de los procesos estratégicos en una empresa de servicios públicos, en la cual se tienen en cuenta factores operativos y administrativos; mediante la incorporación de herramientas cuantitativas de análisis multicriterio y análisis de procesos, se elabora un modelo cuantitativo innovador con resultados confiables para mejorar la gestión de los procesos, de manera que se incremente el nivel de satisfacción del usuario, aumentando la rentabilidad de la empresa y ajustando procesos de manera eficiente a los requerimientos del sistema de calidad en la gestión pública. Universidad Pontificia Bolivariana 2020-10-03 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo revisado por pares application/pdf https://revistas.upb.edu.co/index.php/cienciassociales/article/view/4498 Colección Académica de Ciencias Sociales; Vol. 3 Núm. 1 (2016): Ene-Jun; 67-82 2422-0477 spa https://revistas.upb.edu.co/index.php/cienciassociales/article/view/4498/4184 |
| spellingShingle | Balanced Score Card-BSC Proceso de Análisis Jerárquico – AHP Metodología SIPOC Análisis Multicriterio Balanced Score Card-BSC Analysis Hierarchical Process AHP Methodology SIPOC Multicriterion Analysis Arboleda Zúñiga, Jairo Arias , Laura V. USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title | USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title_full | USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title_fullStr | USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title_full_unstemmed | USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title_short | USE OF MULTICRITERIA ANALYSIS TO MEASURE THE EFFECTIVENESS OF STRATEGIC PROCESSES IN COMPANIES OF SERVICES PUBLIC |
| title_sort | use of multicriteria analysis to measure the effectiveness of strategic processes in companies of services public |
| topic | Balanced Score Card-BSC Proceso de Análisis Jerárquico – AHP Metodología SIPOC Análisis Multicriterio Balanced Score Card-BSC Analysis Hierarchical Process AHP Methodology SIPOC Multicriterion Analysis |
| url | https://revistas.upb.edu.co/index.php/cienciassociales/article/view/4498 |