Approach to Individual Learning Curves: Call Center Colombia

This article shows the results of the calculation of the individual learning curves for the workers of a call center in Colombia, in charge of offering mobile phone services. The analysis is made based on the experience and knowledge acquired for the development of their commercial activity and thei...

Descripción completa

Detalles Bibliográficos
Autores principales: Maza-Ávila, Francisco, Romero-Severiche, Ana Karina
Formato: Revistas
Lenguaje:Español
Publicado: EFIM Ediciones 2020
Acceso en línea:http://www.revistaanfibios.org/ojs/index.php/afb/article/view/69

Ejemplares similares