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Explaining Accessibility and Satisfaction Related to Healthcare: A Mixed-Methods Approach

Author:
Pablo Francisco Cabrera Barona, Thomas Blaschke y Stefan Kienberger
Published by:
sandra rochina
Related countries:
Document:
Published and/or Presented at:
Cabrera Barona, Pablo Francisco, Thomas Blaschke y Stefan Kienberger. 2017. Explaining Accessibility and Satisfaction Related to Healthcare: A Mixed-Methods Approach. Social Indicators Research, 6(2) https://doi.org/10.1186/s12942-015-0004-x
Link:
https://www.researchgate.net/publication/303751816_Explaining_Accessibility_and_Satisfaction_Related_to_Healthcare_A_Mixed-Methods_Approach
Summary:
Accessibility and satisfaction related to healthcare services are conceived as multidimensional concepts. These concepts can be studied using objective and subjective measures. In this study, we created two indices: a composite healthcare accessibility index (CHCA) and a composite healthcare satisfaction index (CHCS). To calculate the CHCA index we used three indicators based on three components of multidimensional healthcare accessibility: availability, acceptability and accessibility. In the indicator based on the component of accessibility, we included an innovative perceived time-decay parameter. The three indicators of the CHCA index were weighted through the application of a principal components analysis. To calculate the CHCS index, we used three indicators: the waiting time after the patient arrives at the healthcare service, the quality of the healthcare, and the healthcare service supply.