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TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
Publicado 2019“…The research was conducted using an ethnomethodological-systemic approach to interactions between customers and waiters, employing methods of participant observation and semi-structured interviews in restaurants and cafés located in Santiago, Chile. The results show that information technologies like TransBank's POS system and manual technologies like bills must be understood as devices that normalize not only the delivery but also the amount of the tip, based on organizational and interactional dimensions that contextualize the tipping phenomenon.…”
Enlace del recurso
Enlace del recurso
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Social leadership, the motor for management practices in education in contexts of confinement
Publicado 2020“…Nevertheless, the results of a qualitative and explanatory piece of research, in which 65 formal and non-formal formative projects in education in context of confinement from Santiago, Chile participate, shows clear questionings on these policies in prison contexts. …”
Enlace del recurso
Enlace del recurso
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Vidas expuestas, sufrimiento y agravio moral: El caso de trabajadores del área psicosocial en tiempos de pandemia Covid-19
Publicado 2021“…Se presentan los resultados de un estudio cualitativo, llevado a cabo en Santiago, Chile, que tuvo por objeto identificar las experiencias laborales de trabajadores del área psicosocial de los programas que componen el sistema de protección social Chile Crece Contigo y en el contexto de la pandemia, tomando como marco de referencia la teoría del reconocimiento de Axel Honneth. …”
Enlace del recurso
Enlace del recurso