Human capital as a factor of competitiveness in the hotel and tourism industry : case of Cartagena. por Passos Simancas, Edgardo Serafin, Arias Aragonés, Francisco José

“…This article is a case study of the human capital in the tourism sector in the city of Cartagena de Indias, emphasizing the hotel subsector. Surveys and interviews with employees and administrative staff in two five-star hotels were applied. …”
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