Biblioteca Digital de VanguardiaA quality management system for undergraduate programs
In this project, reveal the results linked to the methodological and conceptual research that implies the Project Research of “DESIGN OF A SYSTEM OF QUALITY MANAGEMENT MODEL FOR ACADEMIC PROGRAMS”, considering the requirements of ISO 9001 and the guidelines of the National Accreditation Council (NAC...
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| Formato: | Revistas |
| Lenguaje: | Español |
| Publicado: |
Universidad de Cartagena
2009
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| Acceso en línea: | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/374 |
| _version_ | 1782340284058697728 |
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| author | Fontalvo-Herrera, Tomás José |
| author_facet | Fontalvo-Herrera, Tomás José |
| author_sort | Fontalvo-Herrera, Tomás José |
| collection | Revista |
| description | In this project, reveal the results linked to the methodological and conceptual research that implies the Project Research of “DESIGN OF A SYSTEM OF QUALITY MANAGEMENT MODEL FOR ACADEMIC PROGRAMS”, considering the requirements of ISO 9001 and the guidelines of the National Accreditation Council (NAC). Given the above, we develop The conceptualization and construction of a General Quality Management System Model that make easy the analysis and design, that will contribute the criteria of development of steps, tools and structures within we will be able to design and put into practice the Quality Management System for any program in research and with them being able to determine necessary structures for the establishment of organizational process that facilitate the study, analysis, design and re-design of process, obtaining contribution with the improvement of them, establishing the bases to accomplish institutional accreditation.Key Words: System Quality Management, Standard ISO 9001, Guidelines from the National Accreditation Council (CNA). |
| format | Revistas |
| id | oai:revistas.unicartagena.edu.co:article-374 |
| institution | Revista Panorama Económico |
| language | Español |
| publishDate | 2009 |
| publisher | Universidad de Cartagena |
| record_format | ojs |
| spelling | oai:revistas.unicartagena.edu.co:article-3742020-04-02T09:03:09Z A quality management system for undergraduate programs Diseño de un sistema de gestión de la calidad modelo para programas académicos de educación superior Fontalvo-Herrera, Tomás José In this project, reveal the results linked to the methodological and conceptual research that implies the Project Research of “DESIGN OF A SYSTEM OF QUALITY MANAGEMENT MODEL FOR ACADEMIC PROGRAMS”, considering the requirements of ISO 9001 and the guidelines of the National Accreditation Council (NAC). Given the above, we develop The conceptualization and construction of a General Quality Management System Model that make easy the analysis and design, that will contribute the criteria of development of steps, tools and structures within we will be able to design and put into practice the Quality Management System for any program in research and with them being able to determine necessary structures for the establishment of organizational process that facilitate the study, analysis, design and re-design of process, obtaining contribution with the improvement of them, establishing the bases to accomplish institutional accreditation.Key Words: System Quality Management, Standard ISO 9001, Guidelines from the National Accreditation Council (CNA). En este trabajo se presentan los resultados asociados con el componente metodológico y conceptual referentes al proyecto de investigación titulado DISEÑO DE UN SISTEMA DE GESTIÓN DE LA CALIDAD MODELO PARA LOS PROGRAMAS ACADÉMICOS, considerando los requerimientos de la norma ISO 9001 y los lineamientos del Consejo Nacional de Acreditación (CNA). Teniendo en cuenta lo anterior, se desarrolla la conceptualización y construcción del modelo de un Sistema de Gestión de la Calidad general con lo que se facilite el análisis y diseño; aportando, criterios que se constituyen en pautas, herramientas y estructuras con las cuales se puede diseñar e implementar dicho Sistema de Gestión de la Calidad para los programas académicos, y de esta manera determinar las estructuras necesarias para el establecimiento de unos procesos organizacionales que faciliten el estudio, análisis, diseño y rediseño de los procesos, logrando contribuir con el mejoramiento de estos, estableciendo las bases para alcanzar la acreditación en las instituciones.Palabras Clave: Sistema de Gestión de la Calidad, Norma ISO 9001, Lineamientos del Consejo Nacional de Acreditación (CNA). Universidad de Cartagena 2009-01-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/374 10.32997/2463-0470-vol.17-num.17-2009-374 Panorama Económico Journal; Vol. 17 (2009); 260-284 Panorama Económico; Vol. 17 (2009); 260-284 Panorama Económico; v. 17 (2009); 260-284 2463-0470 0122-8900 10.32997/2463-0470-vol.17-num.17-2009 spa https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/374/327 /*ref*/Sampieri Hernández R, Fernández C, Baptista L. P. Metodología de la Investigación. México: Editorial McGraw-Hill Interamericana. 2006. /*ref*/Shutler P, Carwford L. The challenge of ISO 9000 certification in higher education, En Quality Assurance in Education. 1998; 6(3): 55. /*ref*/Sangeeta S, Banwet D, Karunes S. Conceptualizing total quality management in higher education. The TQM Magazine. 2004; 16(2): 145. /*ref*/Srikanthan G, Dalrymore J. Developing alternative perspectives for quality in higher education. 2003; 17(2/3); 126-136. /*ref*/Harrington J. Mejoramiento de los Procesos de la Empresa, Bogotá. Editorial McGraw-Hill Interamericana. 1996. /*ref*/Harrington J, Harrington J. Jr. Administración Total del Mejoramiento Continuo, Bogotá. Editorial McGraw-Hill Interamericana. 1996. /*ref*/Juran J. Juran y la planificación para la calidad. Madrid: Ediciones Díaz de Santos S.A. 1990. /*ref*/Juran J.M. Juran y el liderazgo para la calidad: Un Manual Para Directivos. Madrid: Ediciones Díaz de Santos S.A., 83. 1990. /*ref*/Warks S, Frank M. Application of the Total Quality Management approach principles and de ISO 9000 standards in Engineering Education.European Journal of Engineering Education. 1999; 24(3): 249259. /*ref*/Green D. What is Quality in Higher Education?, SRHE/Open University Press. Buckingham. 1993. Citado en Sangeeta S, Banwet D, Karunes S. Conceptualizing total quality management in higher education. The TQM Magazine. 2004; 16(2): 145. /*ref*/Campo F. Gerenciamiento de la Rutina del Trabajo Cotidiano. Belo Horizonte. Fundaçao Chistriano Ottóni. 1994. /*ref*/Peters J. ISO 9000 as a global educational accreditation structure. Quality Assurance in Education. 1998; 6(2): 87. /*ref*/Peters J. Educational accreditation through ISO 9000. En Quality Assurance in Education. 1999; 7( 2): 85. Derechos de autor 2015 Panorama Económico |
| spellingShingle | Fontalvo-Herrera, Tomás José A quality management system for undergraduate programs |
| title | A quality management system for undergraduate programs |
| title_full | A quality management system for undergraduate programs |
| title_fullStr | A quality management system for undergraduate programs |
| title_full_unstemmed | A quality management system for undergraduate programs |
| title_short | A quality management system for undergraduate programs |
| title_sort | quality management system for undergraduate programs |
| url | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/374 |