Biblioteca Digital de VanguardiaValuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia
It is necessary to analyze, among all the efforts made by institutions of higher education in order to reach a level of quality in accordance with the new times, the students’ satisfaction as an indicator for the evaluation of quality. This article is aimed at proposing a theoretical model for evalu...
| Autores principales: | , , , |
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| Formato: | Revistas |
| Lenguaje: | Español |
| Publicado: |
Universidad de Cartagena
2015
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| Acceso en línea: | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/1383 |
| _version_ | 1782340306335694848 |
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| author | Vergara-Schmalbach, Juan Carlos Garavito-Díaz, Dayana Guerra-Mercado, Laurent Posso-Quintana, Soleimys |
| author_facet | Vergara-Schmalbach, Juan Carlos Garavito-Díaz, Dayana Guerra-Mercado, Laurent Posso-Quintana, Soleimys |
| author_sort | Vergara-Schmalbach, Juan Carlos |
| collection | Revista |
| description | It is necessary to analyze, among all the efforts made by institutions of higher education in order to reach a level of quality in accordance with the new times, the students’ satisfaction as an indicator for the evaluation of quality. This article is aimed at proposing a theoretical model for evaluating the factors affecting the satisfaction and possible intentions concerning thefuture of potential users. In order to validate this model, we analyzed, through the empirical study solved by the Structural Equation model, three universities (publics and privates) with a total sample of 400 students. The results agreed on a model with statistical validity, whose main result is the identification of a significant causal effect between the students’ perceptions, satisfaction and intentions concerning the future. |
| format | Revistas |
| id | oai:revistas.unicartagena.edu.co:article-1383 |
| institution | Revista Panorama Económico |
| language | Español |
| publishDate | 2015 |
| publisher | Universidad de Cartagena |
| record_format | ojs |
| spelling | oai:revistas.unicartagena.edu.co:article-13832020-04-17T10:01:12Z Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia Valoración de las percepciones y satisfacción de los estudiantes sobre el servicio recibido en universidades de Cartagena de Indias - Colombia Vergara-Schmalbach, Juan Carlos Garavito-Díaz, Dayana Guerra-Mercado, Laurent Posso-Quintana, Soleimys Structural Equation model educational institutions satisfaction Modelo de ecuaciones estructurales instituciones de educación satisfacción It is necessary to analyze, among all the efforts made by institutions of higher education in order to reach a level of quality in accordance with the new times, the students’ satisfaction as an indicator for the evaluation of quality. This article is aimed at proposing a theoretical model for evaluating the factors affecting the satisfaction and possible intentions concerning thefuture of potential users. In order to validate this model, we analyzed, through the empirical study solved by the Structural Equation model, three universities (publics and privates) with a total sample of 400 students. The results agreed on a model with statistical validity, whose main result is the identification of a significant causal effect between the students’ perceptions, satisfaction and intentions concerning the future. Dentro de los esfuerzos que realizan las Instituciones de Educación Superior por alcanzar un nivel de calidad acorde a los tiempos se deben analizar, entre muchos aspectos, la satisfacción de los estudiantes, como un indicador para valorar dicha calidad. El presente artículo tiene como principal objetivo, proponer un modelo teórico para valorar los factores que afectan la satisfacción y posibles intenciones futuras de los usuarios. Para validar el modelo, se analizaron 3 universidades (públicas y privadas) con una muestra total de 400 estudiantes, a través de un esquema empírico resuelto mediante Modelos de Ecuaciones Estructurales. Los resultados acordaron un modelo con validez estadística, cuya principal conclusión es la identificación de un efecto causal significativo entre las percepciones, la satisfacción y las intenciones futuras de los estudiantes. Universidad de Cartagena 2015-09-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/1383 10.32997/2463-0470-vol.23-num.1-2015-1383 Panorama Económico Journal; Vol. 23 (2015); 133-146 Panorama Económico; Vol. 23 (2015); 133-146 Panorama Económico; v. 23 (2015); 133-146 2463-0470 0122-8900 10.32997/2463-0470-vol.23-num.1-2015 spa https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/1383/1277 /*ref*/Abdullah F. (2006) Measuring service quality in higher education: three instruments compared. International Journal of Research & Method in Education. 29(1), 71–89. /*ref*/Barrera R & Reyes M. (2003). Análisis comparativo de las escalas de Medición de la calidad del servicio. Las XIII Jornadas Hispano Lusas de Gestión Científica: La Empresa Familiar en un Mundo Globalizado. Lugo: Universidad de Sevilla, p. 285–94. /*ref*/Cronin JJ, Taylor SA. 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London: Lawrence Erlbaum Associates, p. 498. /*ref*/Steiger JH. (2007). Understanding the limitations of global fit assessment in structural equation modeling. Personality and Individual Differences. 42(5), 893–8. /*ref*/Sumaedi S, Bakti I, Metasari N. (2011). The effect of students' perceived service quality and perceived price on student satisfaction. Management Science and Science. 5(1), 88–97. /*ref*/Vergara-Schmalbach JC, Quesada VM. (2011). Análisis de la calidad en el servicio y satisfacción de los estudiantes de Ciencias Económicas de la Universidad de Cartagena mediante un modelo de ecuaciones estructurales Analysis of the Quality of Service. Redie. 13(1), 108–22. /*ref*/Zeithaml VA. (1981). How Consumer Evaluation Processes Differ Between Goods and Service. Marketing of Service. Chicago. 9(1), 186–90. Derechos de autor 2015 Panorama Económico |
| spellingShingle | Vergara-Schmalbach, Juan Carlos Garavito-Díaz, Dayana Guerra-Mercado, Laurent Posso-Quintana, Soleimys Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title | Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title_full | Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title_fullStr | Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title_full_unstemmed | Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title_short | Valuation of students perception and satisfaction about the service provived in universities in Cartagena de Indias - Colombia |
| title_sort | valuation of students perception and satisfaction about the service provived in universities in cartagena de indias - colombia |
| url | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/1383 |