Biblioteca Digital de VanguardiaTransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six million Chileans to use...
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| Lenguaje: | Inglés |
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Escuela de Psicología, Pontificia Universidad Católica de Valparaíso
2019
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| Acceso en línea: | http://www.psicoperspectivas.cl/index.php/psicoperspectivas/article/view/1675 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/80755 |
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| author | Juan Felipe Espinosa-Cristia; Facultad de Economía y Negocios, Universidad Andrés Bello, Viña del Mar José Ignacio Alarcón; Ministerio de Salud, Santiago, Chile |
| author2 | Fondecyt N°1190543 |
| author_facet | Fondecyt N°1190543 Juan Felipe Espinosa-Cristia; Facultad de Economía y Negocios, Universidad Andrés Bello, Viña del Mar José Ignacio Alarcón; Ministerio de Salud, Santiago, Chile |
| author_sort | Juan Felipe Espinosa-Cristia; Facultad de Economía y Negocios, Universidad Andrés Bello, Viña del Mar |
| collection | Repositorio |
| description | Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six million Chileans to use debit and credit cards to pay for goods and services. This study offers a reading of the technical mediation of tipping by ‘POS' (Point of Sales) systems. The framework of the study is based on the reading of economic sociology and the concepts of the actor-network theory. The research was conducted using an ethnomethodological-systemic approach to interactions between customers and waiters, employing methods of participant observation and semi-structured interviews in restaurants and cafés located in Santiago, Chile. The results show that information technologies like TransBank's POS system and manual technologies like bills must be understood as devices that normalize not only the delivery but also the amount of the tip, based on organizational and interactional dimensions that contextualize the tipping phenomenon. |
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| id | clacso-CLACSO80755 |
| institution | CLACSO, Repositorio Digital |
| language | Inglés |
| publishDate | 2019 |
| publisher | Escuela de Psicología, Pontificia Universidad Católica de Valparaíso |
| record_format | greenstone |
| spelling | clacso-CLACSO807552022-03-22T15:12:34Z TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping [Máquinas POS de TransBank y boletas: Mediaciones sociotécnicas en la normalización de las propinas] Juan Felipe Espinosa-Cristia; Facultad de Economía y Negocios, Universidad Andrés Bello, Viña del Mar José Ignacio Alarcón; Ministerio de Salud, Santiago, Chile Fondecyt N°1190543 Fondecyt N°1190543 interaction systems; marking of money; socio-technical mediation; tipping; TransBank marcado de dinero; mediación sociotécnica; propinas; sistemas de interacción Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six million Chileans to use debit and credit cards to pay for goods and services. This study offers a reading of the technical mediation of tipping by ‘POS' (Point of Sales) systems. The framework of the study is based on the reading of economic sociology and the concepts of the actor-network theory. The research was conducted using an ethnomethodological-systemic approach to interactions between customers and waiters, employing methods of participant observation and semi-structured interviews in restaurants and cafés located in Santiago, Chile. The results show that information technologies like TransBank's POS system and manual technologies like bills must be understood as devices that normalize not only the delivery but also the amount of the tip, based on organizational and interactional dimensions that contextualize the tipping phenomenon. En Chile la propina se entiende como una recompensa económica que excede la cantidad establecida para pagar un servicio y generalmente se comunica durante el "servicio de mesa". Los pagos son facilitados por un sistema ofrecido por la compañía TransBank. Este sistema permite que seis millones de chilenos usen tarjetas de débito y crédito para pagar bienes y servicios. Este estudio ofrece una lectura de la mediación técnica de los sistemas de "propinas" (punto de venta). El marco del estudio se basa en una lectura de la sociología económica y los conceptos de los enfoques Actor-Red. La investigación se realizó utilizando un enfoque etnometododiológico-sistémico para las interacciones entre clientes y garzones/as, empleando métodos de observación participante y entrevistas semiestructuradas en restaurantes y cafés ubicados en Santiago de Chile. Los resultados muestran que las tecnologías de la información como el sistema POS de TransBank y las tecnologías manuales como las facturas deben entenderse como dispositivos que normalizan no sólo la entrega sino también la cantidad de la propina, según las dimensiones organizativas e interaccionales que contextualizan el fenómeno de las propinas. 2019-07-13 2022-03-22T15:12:34Z 2022-03-22T15:12:34Z http://www.psicoperspectivas.cl/index.php/psicoperspectivas/article/view/1675 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/80755 en <p>The author/s grant exclusive license without temporary limit for the manuscript to be published in the journal Psicoperspectivas. Individual and Society, published by the Pontifical Catholic University of Valparaiso (Chile).</p><p>All manuscript will be published under the Creative Commons 4.0 International License.</p> Los artículos serán publicados bajo licencia <a title="CC BY Atribución 4.0 Internacional" href="https://creativecommons.org/licenses/by/4.0/deed.es">Creative Commons 4.0 Internacional</a>. Los autores retienen sus derechos. <p>O(Os)/A(As) autores concedem licença exclusiva e sem limite de tempo para primeira publicação na Revista Psicoperspectivas. Individuo y Sociedad, editada com o respaldo da Escuela de Psicología da Pontificia Universidad Católica de Valparaíso (Chile).</p><p>O artigo sera publicado sob Licença <a class="action" style="text-decoration-line: none; font-size: 0.85em; text-transform: uppercase; font-weight: bold; font-family: Helvetica, ";Liberation Sans";, Arial, sans-serif; background-color: #d3d7cf; color: #871aaa !important;" href="http://creativecommons.org/" target="_new">CREATIVE COMMONS</a> 4.0 Internacional.</p> application/pdf text/xml Escuela de Psicología, Pontificia Universidad Católica de Valparaíso Psicoperspectivas: Individuo y Sociedad; Vol. 18, No. 2 (2019): Sujetos y comunidades frente a problemas contemporáneos Psicoperspectivas. Individuo y Sociedad; Vol. 18, No. 2 (2019): Sujetos y comunidades frente a problemas contemporáneos Psicoperspectivas. Individuo y Sociedad; Vol. 18, No. 2 (2019): Sujetos y comunidades frente a problemas contemporáneos |
| spellingShingle | interaction systems; marking of money; socio-technical mediation; tipping; TransBank marcado de dinero; mediación sociotécnica; propinas; sistemas de interacción Juan Felipe Espinosa-Cristia; Facultad de Economía y Negocios, Universidad Andrés Bello, Viña del Mar José Ignacio Alarcón; Ministerio de Salud, Santiago, Chile TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title | TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title_full | TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title_fullStr | TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title_full_unstemmed | TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title_short | TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping |
| title_sort | transbank pos machines and bill receipts: socio-technical mediations in the normalization of tipping |
| topic | interaction systems; marking of money; socio-technical mediation; tipping; TransBank marcado de dinero; mediación sociotécnica; propinas; sistemas de interacción |
| url | http://www.psicoperspectivas.cl/index.php/psicoperspectivas/article/view/1675 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/80755 |