Biblioteca Digital de VanguardiaKnowledge construction in software companies: systemic approach
Starting from the use of the systemic approach, a discussion was held on the issue of management with people, with a view to building knowledge in organizational environments. For that, in a first moment, elements of the systemic approach are detailed; in the sequence, management issues are approach...
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| Formato: | info:eu-repo/semantics/article |
| Lenguaje: | Portugués |
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Faculdade de Filosofia e Ciências
2019
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| Acceso en línea: | https://revistas.marilia.unesp.br/index.php/bjis/article/view/8933 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70708 |
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| author | Moraes, Cássia Regina Bassan de Valentim, Marta Lígia Pomim Souza, Leonardo Pereira Pinheiro de |
| author_facet | Moraes, Cássia Regina Bassan de Valentim, Marta Lígia Pomim Souza, Leonardo Pereira Pinheiro de |
| author_sort | Moraes, Cássia Regina Bassan de |
| collection | Repositorio |
| description | Starting from the use of the systemic approach, a discussion was held on the issue of management with people, with a view to building knowledge in organizational environments. For that, in a first moment, elements of the systemic approach are detailed; in the sequence, management issues are approached with people who could lead to the construction of knowledge in organizational environments, with emphasis on information behavior. This research focuses on the scope of Information Technology companies that are dedicated to the development of software, emphasizing their characterization as complex sociotechnical systems. It is also emphasized the complexity involved in software projects and the interrelations between programmers in their teams, clients and stakeholders, organizational structure and aspects of Software Engineering. Both formal and informal information flows are considered as the aggregating element of the different components of the sociotechnical system, which allows the effectiveness of the work. Therefore, a multiple case study was carried out in two software development organizations to verify the consistency of the information flows, regarding the information sharing and its formalization, specifically. The quantitative approach was applied using questionnaires with Likert scale for the employees of the companies, which were analyzed using descriptive statistics. This has resulted in the need to balance information flows, mainly by improving the registration or documentation of information. Finally, the final considerations are made, in order to seek to interrelate the elements addressed in the study. |
| format | info:eu-repo/semantics/article |
| id | clacso-CLACSO70708 |
| institution | CLACSO, Repositorio Digital |
| language | Portugués |
| publishDate | 2019 |
| publisher | Faculdade de Filosofia e Ciências |
| record_format | greenstone |
| spelling | clacso-CLACSO707082022-03-21T17:23:20Z Knowledge construction in software companies: systemic approach Recursos informacionais para a construção do conhecimento em empresas de software: Abordagem sistêmica Moraes, Cássia Regina Bassan de Valentim, Marta Lígia Pomim Souza, Leonardo Pereira Pinheiro de Abordagem Sistêmica Empresas de Software Construção de Conhecimento Recursos Informacionais Starting from the use of the systemic approach, a discussion was held on the issue of management with people, with a view to building knowledge in organizational environments. For that, in a first moment, elements of the systemic approach are detailed; in the sequence, management issues are approached with people who could lead to the construction of knowledge in organizational environments, with emphasis on information behavior. This research focuses on the scope of Information Technology companies that are dedicated to the development of software, emphasizing their characterization as complex sociotechnical systems. It is also emphasized the complexity involved in software projects and the interrelations between programmers in their teams, clients and stakeholders, organizational structure and aspects of Software Engineering. Both formal and informal information flows are considered as the aggregating element of the different components of the sociotechnical system, which allows the effectiveness of the work. Therefore, a multiple case study was carried out in two software development organizations to verify the consistency of the information flows, regarding the information sharing and its formalization, specifically. The quantitative approach was applied using questionnaires with Likert scale for the employees of the companies, which were analyzed using descriptive statistics. This has resulted in the need to balance information flows, mainly by improving the registration or documentation of information. Finally, the final considerations are made, in order to seek to interrelate the elements addressed in the study. Partindo-se do uso da abordagem sistêmica, realizou-se uma discussão sobre a questão da gestão com pessoas, com vistas à construção de conhecimento em ambientes organizacionais. Para tanto, num primeiro momento, são detalhados elementos da abordagem sistêmica; na sequência, abordam-se questões da gestão com pessoas que poderiam redundar na construção do conhecimento em ambientes organizacionais, dando-se ênfase ao comportamento informacional. A presente pesquisa enfoca o âmbito das empresas de Tecnologia da Informação que se dedicam ao desenvolvimento de softwares, salientando sua caracterização enquanto sistemas sociotécnicos complexos. Salienta-se também a complexidade envolvida nos projetos de software e as inter-relações entre programadores em suas equipes, clientes e stakeholders, estrutura organizacional e aspectos da Engenharia de Software. Consideram-se os fluxos informacionais tanto formais quanto informais, como sendo o elemento agregador dos distintos componentes do sistema sociotecnico, que permite a eficácia na realização do trabalho. Portanto, foi efetuado um estudo de casos múltiplos em duas organizações de desenvolvimento de software para verificar a consistência dos fluxos informacionais, referentes ao compartilhamento da informação e sua formalização, especificamente. A abordagem utilizada foi a quantitativa, aplicando-se questionários com escala de Likert para os colaboradores das empresas, que foram analisados mediante a estatística descritiva. Apurou-se, desta forma, a necessidade de equilibrar os fluxos informacionais, principalmente melhorando o aspecto do registro ou documentação de informações. Por fim, são feitas as considerações finais, com o intuito de se busca inter-relacionar os elementos abordados no estudo. 2019-09-27 2022-03-21T17:23:20Z 2022-03-21T17:23:20Z info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://revistas.marilia.unesp.br/index.php/bjis/article/view/8933 10.36311/1981-1640.2019.v13n3.03.p14 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70708 por https://revistas.marilia.unesp.br/index.php/bjis/article/view/8933/5889 application/pdf Faculdade de Filosofia e Ciências Brazilian Journal of Information Science: Research Trends; Vol. 13 No. 3 (2019); 14-25 Brazilian Journal of Information Science: Research Trends; Vol. 13 Núm. 3 (2019); 14-25 Brazilian Journal of Information Science: research trends; v. 13 n. 3 (2019); 14-25 1981-1640 |
| spellingShingle | Abordagem Sistêmica Empresas de Software Construção de Conhecimento Recursos Informacionais Moraes, Cássia Regina Bassan de Valentim, Marta Lígia Pomim Souza, Leonardo Pereira Pinheiro de Knowledge construction in software companies: systemic approach |
| title | Knowledge construction in software companies: systemic approach |
| title_full | Knowledge construction in software companies: systemic approach |
| title_fullStr | Knowledge construction in software companies: systemic approach |
| title_full_unstemmed | Knowledge construction in software companies: systemic approach |
| title_short | Knowledge construction in software companies: systemic approach |
| title_sort | knowledge construction in software companies: systemic approach |
| topic | Abordagem Sistêmica Empresas de Software Construção de Conhecimento Recursos Informacionais |
| url | https://revistas.marilia.unesp.br/index.php/bjis/article/view/8933 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70708 |