Service evaluation in public and school libraries: a case study using LIBQUAL+®

We report case study research that was carried out to assess quality in two public libraries and one school-community library in a municipal Integrated Library System in the state of São Paulo, by surveying the perception of their users regarding service and infrastructural aspects. An instrument ad...

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Detalles Bibliográficos
Autores principales:	Furnival, Ariadne Chloe, Pinto, Euzébio Luiz
Formato:	info:eu-repo/semantics/article
Lenguaje:	Inglés
Publicado:	Faculdade de Filosofia e Ciências 2016
Materias:	Public library School library Service assessment Quality management LiBQUAL ®.
Acceso en línea:	https://revistas.marilia.unesp.br/index.php/bjis/article/view/5355 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70590

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