Service evaluation in public and school libraries: a case study using LIBQUAL+®

We report case study research that was carried out to assess quality in two public libraries and one school-community library in a municipal Integrated Library System in the state of São Paulo, by surveying the perception of their users regarding service and infrastructural aspects. An instrument ad...

Descripción completa

Detalles Bibliográficos
Autores principales: Furnival, Ariadne Chloe, Pinto, Euzébio Luiz
Formato: info:eu-repo/semantics/article
Lenguaje:Inglés
Publicado: Faculdade de Filosofia e Ciências 2016
Materias:
Acceso en línea:https://revistas.marilia.unesp.br/index.php/bjis/article/view/5355
http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70590