Service evaluation in public and school libraries: a case study using LIBQUAL+®
We report case study research that was carried out to assess quality in two public libraries and one school-community library in a municipal Integrated Library System in the state of São Paulo, by surveying the perception of their users regarding service and infrastructural aspects. An instrument ad...
Autores principales: | , |
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Formato: | info:eu-repo/semantics/article |
Lenguaje: | Inglés |
Publicado: |
Faculdade de Filosofia e Ciências
2016
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Materias: | |
Acceso en línea: | https://revistas.marilia.unesp.br/index.php/bjis/article/view/5355 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70590 |