Biblioteca Digital de VanguardiaThe impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization
This article presents the results of a study conducted in the framework of the doctoral thesis that investigates the impacts from the (dis) satisfaction of information needs for decision making concerning strategic planning of a public organization. The research strategy adopted was the case study,...
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| Formato: | info:eu-repo/semantics/article |
| Lenguaje: | Inglés Portugués |
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Faculdade de Filosofia e Ciências
2013
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| Acceso en línea: | https://revistas.marilia.unesp.br/index.php/bjis/article/view/3119 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70540 |
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| author | Cruz, Felipe Lopes Fernandes, Jorge Henrique Cabral |
| author_facet | Cruz, Felipe Lopes Fernandes, Jorge Henrique Cabral |
| author_sort | Cruz, Felipe Lopes |
| collection | Repositorio |
| description | This article presents the results of a study conducted in the framework of the doctoral thesis that investigates the impacts from the (dis) satisfaction of information needs for decision making concerning strategic planning of a public organization. The research strategy adopted was the case study, involving the use of sequential methods of approach in the search for convergence and triangulation of data from different sources of evidence. The first phase consisted of document analysis, and the second expansion and validation of findings through in-depth interviews and participant observation third. Grounded in literature from the areas of Administration, Public Management and Information Science, notably, the last one, with regard to the model of information use within the ‘knowledge organizations’ proposed by Choo, investigations were carried out with the actors involved in context studied to understand the problems related to the need of information relating to strategic planning. We identified the steps and decisions related to the construction process of organizational strategy, the main difficulties of the builders of the strategic planning, focusing on the problems of information, as well as the strategies used to circumvent the unfavorable scenarios originated by informational deficiencies associated with the decision. The study shows that the unavailability of the necessary information, the lack of technical knowledge of those responsible for the search and presentation of information, associated with low quality of information obtained were the most relevant information problems. Furthermore, it is shown that, to achieve make decisions in situations where there were informational deficiencies, the stakeholders developed boundary strategies outline how decisions on grounds of personal experience (empiricism), generalization, interpretation (subjective) and indirect use of information. |
| format | info:eu-repo/semantics/article |
| id | clacso-CLACSO70540 |
| institution | CLACSO, Repositorio Digital |
| language | Inglés Portugués |
| publishDate | 2013 |
| publisher | Faculdade de Filosofia e Ciências |
| record_format | greenstone |
| spelling | clacso-CLACSO705402022-03-21T17:22:45Z The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization O impacto da (in)satisfação das necessidades de informação na tomada de decisão inerente ao planejamento estratégico de uma organização pública Cruz, Felipe Lopes Fernandes, Jorge Henrique Cabral Necessidades de Informação Satisfação de Necessidades Informacionais Tomada de Decisão Planejamento Estratégico Organização Pública. Information Needs Satisfaction of Informational Needs. Decision Making Strategic Planning Public Organization. This article presents the results of a study conducted in the framework of the doctoral thesis that investigates the impacts from the (dis) satisfaction of information needs for decision making concerning strategic planning of a public organization. The research strategy adopted was the case study, involving the use of sequential methods of approach in the search for convergence and triangulation of data from different sources of evidence. The first phase consisted of document analysis, and the second expansion and validation of findings through in-depth interviews and participant observation third. Grounded in literature from the areas of Administration, Public Management and Information Science, notably, the last one, with regard to the model of information use within the ‘knowledge organizations’ proposed by Choo, investigations were carried out with the actors involved in context studied to understand the problems related to the need of information relating to strategic planning. We identified the steps and decisions related to the construction process of organizational strategy, the main difficulties of the builders of the strategic planning, focusing on the problems of information, as well as the strategies used to circumvent the unfavorable scenarios originated by informational deficiencies associated with the decision. The study shows that the unavailability of the necessary information, the lack of technical knowledge of those responsible for the search and presentation of information, associated with low quality of information obtained were the most relevant information problems. Furthermore, it is shown that, to achieve make decisions in situations where there were informational deficiencies, the stakeholders developed boundary strategies outline how decisions on grounds of personal experience (empiricism), generalization, interpretation (subjective) and indirect use of information. Trata-se de artigo que apresenta resultados de estudo desenvolvido no âmbito da tese de doutorado que investiga os impactos provenientes da (in)satisfação das necessidades de informação para o processo decisório relativo ao planejamento estratégico de uma organização pública. A estratégia de investigação adotada foi o estudo de caso, envolvendo a utilização de métodos sequenciais de abordagem na busca pela triangulação e convergência de dados provenientes de diferentes fontes de evidência. A primeira fase consistiu de análise documental e, a segunda da validação e expansão dos achados por meio de entrevista em profundidade e a terceira da observação participante. Fundamentado na literatura das áreas de Administração, Gestão Pública e Ciência da Informação, notadamente, nessa última, no que se refere ao modelo do uso da informação dentro das ‘organizações do conhecimento’ proposto por Choo, foram realizadas investigações junto aos atores envolvidos no contexto estudado, para o entendimento dos problemas relacionados à necessidade de informação inerente ao planejamento estratégico. Foram identificadas as etapas e as decisões relativas ao processo de construção da estratégia organizacional; as principais dificuldades dos construtores do planejamento estratégico, com foco nos problemas de informação; bem como as estratégias utilizadas para contornar os cenários desfavoráveis originados pelas deficiências informacionais associadas à decisão. O estudo demonstra que a indisponibilidade da informação necessária, a falta de conhecimento técnico dos responsáveis pela busca e apresentação das informações, associados à baixa qualidade das informações obtidas foram os mais relevantes problemas informacionais. Além disso, demonstra-se que, para se conseguir tomar as decisões em situações em que havia deficiências informacionais, os atores envolvidos desenvolveram estratégias de contorno como fundamentação de decisões em experiências pessoais (empirismo), generalização, interpretação (subjetiva) e utilização indireta da informação. 2013-07-28 2022-03-21T17:22:45Z 2022-03-21T17:22:45Z info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://revistas.marilia.unesp.br/index.php/bjis/article/view/3119 10.36311/1981-1640.2013.v7esp.05.p67 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70540 eng por https://revistas.marilia.unesp.br/index.php/bjis/article/view/3119/2476 https://revistas.marilia.unesp.br/index.php/bjis/article/view/3119/2477 application/pdf application/pdf Faculdade de Filosofia e Ciências Brazilian Journal of Information Science: Research Trends; Vol. 7 (2013): Special Number - 1. Sem. Brazilian Journal of Information Science: Research Trends; Vol. 7 (2013): Número Especial - 1. Sem. Brazilian Journal of Information Science: research trends; v. 7 (2013): Número Especial - 1. Sem. 1981-1640 |
| spellingShingle | Necessidades de Informação Satisfação de Necessidades Informacionais Tomada de Decisão Planejamento Estratégico Organização Pública. Information Needs Satisfaction of Informational Needs. Decision Making Strategic Planning Public Organization. Cruz, Felipe Lopes Fernandes, Jorge Henrique Cabral The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title | The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title_full | The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title_fullStr | The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title_full_unstemmed | The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title_short | The impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| title_sort | impacts from the (dis)satisfaction of information needs for decision making concerning strategic planning of a public organization |
| topic | Necessidades de Informação Satisfação de Necessidades Informacionais Tomada de Decisão Planejamento Estratégico Organização Pública. Information Needs Satisfaction of Informational Needs. Decision Making Strategic Planning Public Organization. |
| url | https://revistas.marilia.unesp.br/index.php/bjis/article/view/3119 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/70540 |