Biblioteca Digital de VanguardiaDivergences of assessments of the quality of educational services
The modern concept of a consumer society is characterized by many factors that determine the ratio of the consumer and the service provider. Educational services are consumed personally by the learner, society, and the state. Accordingly, the quality rating should be consolidated from all customer r...
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| Formato: | info:eu-repo/semantics/article |
| Lenguaje: | Inglés |
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Universidade Estadual Paulista, Faculdade de Ciências e Letras de Araraquara
2021
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| Acceso en línea: | https://periodicos.fclar.unesp.br/rpge/article/view/16165 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/66383 |
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| author | Vladimirovich, Volkov Daniil Aleksandrovna, Vishnyakova Viktoriya Sergeevna, Ponyashova Anastasia Mikhaylovna, Bronnikova Evgeniya Ilinichna, Tarasova Mariya |
| author_facet | Vladimirovich, Volkov Daniil Aleksandrovna, Vishnyakova Viktoriya Sergeevna, Ponyashova Anastasia Mikhaylovna, Bronnikova Evgeniya Ilinichna, Tarasova Mariya |
| author_sort | Vladimirovich, Volkov Daniil |
| collection | Repositorio |
| description | The modern concept of a consumer society is characterized by many factors that determine the ratio of the consumer and the service provider. Educational services are consumed personally by the learner, society, and the state. Accordingly, the quality rating should be consolidated from all customer ratings at first glance. But this approach has many pitfalls. So, the relevance of this topic is due to the constantly changing conditions of consumption of educational services. The object of the research is the assessment of the quality of educational services. The method of posing problems is utilized to meet the aim of the study. Based on the results, it can be concluded that in spite of similar forms of assessing the quality of education, in different countries, the assessed criteria are different, which allows us to conclude about the importance and divergences of formulating requests for the needs of society. |
| format | info:eu-repo/semantics/article |
| id | clacso-CLACSO66383 |
| institution | CLACSO, Repositorio Digital |
| language | Inglés |
| publishDate | 2021 |
| publisher | Universidade Estadual Paulista, Faculdade de Ciências e Letras de Araraquara |
| record_format | greenstone |
| spelling | clacso-CLACSO663832022-03-18T19:31:29Z Divergences of assessments of the quality of educational services Divergencias de las evaluaciones de la calidad de los servicios educativos Divergências de avaliações da qualidade dos serviços educacionais Vladimirovich, Volkov Daniil Aleksandrovna, Vishnyakova Viktoriya Sergeevna, Ponyashova Anastasia Mikhaylovna, Bronnikova Evgeniya Ilinichna, Tarasova Mariya Educational services Quality of services Quality assessment Service market Servicios educativos Calidad de los servicios Evaluación de la calidad Mercado de servicios Serviços educacionais Qualidade dos serviços Avaliação da qualidade Mercado de serviços The modern concept of a consumer society is characterized by many factors that determine the ratio of the consumer and the service provider. Educational services are consumed personally by the learner, society, and the state. Accordingly, the quality rating should be consolidated from all customer ratings at first glance. But this approach has many pitfalls. So, the relevance of this topic is due to the constantly changing conditions of consumption of educational services. The object of the research is the assessment of the quality of educational services. The method of posing problems is utilized to meet the aim of the study. Based on the results, it can be concluded that in spite of similar forms of assessing the quality of education, in different countries, the assessed criteria are different, which allows us to conclude about the importance and divergences of formulating requests for the needs of society. El concepto moderno de sociedad de consumo se caracteriza por muchos factores que determinan la relación entre el consumidor y el proveedor de servicios. Los servicios educativos son consumidos personalmente por el alumno, la sociedad y el estado. En consecuencia, la calificación de calidad debe consolidarse a partir de todas las calificaciones de los clientes a primera vista. Pero este enfoque tiene muchas trampas. Entonces, la relevancia de este tema se debe a las condiciones de consumo de los servicios educativos en constante cambio. El objeto de la investigación es la evaluación de la calidad de los servicios educativos. El método de plantear problemas se utiliza para alcanzar el objetivo del estudio. Con base en los resultados, se puede concluir que a pesar de formas similares de evaluar la calidad de la educación, en diferentes países los criterios evaluados son diferentes, lo que nos permite concluir sobre la importancia y divergencias de formular solicitudes para las necesidades de la sociedad. O conceito moderno de sociedade de consumo é caracterizado por muitos fatores que determinam a relação entre o consumidor e o prestador de serviços. Os serviços educacionais são consumidos pessoalmente pelo aluno, pela sociedade e pelo estado. Conseqüentemente, a classificação de qualidade deve ser consolidada a partir de todas as classificações de clientes à primeira vista. Mas essa abordagem tem muitas armadilhas. Assim, a relevância deste tema se deve às constantes mudanças nas condições de consumo dos serviços educacionais. O objeto da pesquisa é a avaliação da qualidade dos serviços educacionais. O método de apresentação de problemas é utilizado para atender ao objetivo do estudo. Com base nos resultados, pode-se concluir que apesar de existirem formas semelhantes de avaliação da qualidade da educação, nos diferentes países os critérios avaliados são distintos, o que nos permite concluir sobre a importância e divergências de formular demandas às necessidades da sociedade. 2021-12-10 2022-03-18T19:31:29Z 2022-03-18T19:31:29Z info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://periodicos.fclar.unesp.br/rpge/article/view/16165 10.22633/rpge.v25iesp.6.16165 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/66383 eng https://periodicos.fclar.unesp.br/rpge/article/view/16165/12094 Copyright (c) 2022 Revista on line de Política e Gestão Educacional https://creativecommons.org/licenses/by-nc-sa/4.0 application/pdf Universidade Estadual Paulista, Faculdade de Ciências e Letras de Araraquara Revista on line de Política e Gestão Educacional; (2021) v . 25, n. esp. 6, dez. (Editing Processing, Publishing, and Translation) 1519-9029 10.22633/rpge.v25iesp.6 |
| spellingShingle | Educational services Quality of services Quality assessment Service market Servicios educativos Calidad de los servicios Evaluación de la calidad Mercado de servicios Serviços educacionais Qualidade dos serviços Avaliação da qualidade Mercado de serviços Vladimirovich, Volkov Daniil Aleksandrovna, Vishnyakova Viktoriya Sergeevna, Ponyashova Anastasia Mikhaylovna, Bronnikova Evgeniya Ilinichna, Tarasova Mariya Divergences of assessments of the quality of educational services |
| title | Divergences of assessments of the quality of educational services |
| title_full | Divergences of assessments of the quality of educational services |
| title_fullStr | Divergences of assessments of the quality of educational services |
| title_full_unstemmed | Divergences of assessments of the quality of educational services |
| title_short | Divergences of assessments of the quality of educational services |
| title_sort | divergences of assessments of the quality of educational services |
| topic | Educational services Quality of services Quality assessment Service market Servicios educativos Calidad de los servicios Evaluación de la calidad Mercado de servicios Serviços educacionais Qualidade dos serviços Avaliação da qualidade Mercado de serviços |
| url | https://periodicos.fclar.unesp.br/rpge/article/view/16165 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/66383 |