Biblioteca Digital de VanguardiaInterpersonal relations and work performance in tourist hotels of the department of Puno
Interpersonal relationships constitute a critical role in a company due to the interaction with people who hold different points of view, ideas, perceptions or training, which can affect job performance for good or bad, therefore, allowing or distracting the achievement of organizational objectives....
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| Formato: | info:eu-repo/semantics/article |
| Lenguaje: | Español |
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Escuela Profesional de Ciencias de la Comunicación Social de la Universidad Nacional del Altiplano
2021
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| Acceso en línea: | http://www.comunicacionunap.com/index.php/rev/article/view/552 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/54353 |
| _version_ | 1782339476276641792 |
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| author | Hancco Gomez, Miriam Serezade Carpio Maraza, Amira Laura Castillo, Zoraima Julieta |
| author_facet | Hancco Gomez, Miriam Serezade Carpio Maraza, Amira Laura Castillo, Zoraima Julieta |
| author_sort | Hancco Gomez, Miriam Serezade |
| collection | Repositorio |
| description | Interpersonal relationships constitute a critical role in a company due to the interaction with people who hold different points of view, ideas, perceptions or training, which can affect job performance for good or bad, therefore, allowing or distracting the achievement of organizational objectives. In this context, the research aims: to analyze the interpersonal relationships of the employees of the hotels in the Puno department and to determine the work performance of the employees of the hotels in the Puno department. The methods frame a research with a quantitative approach, exploratory-descriptive scope and non-experimental design. The population is made up of 40 hotels categorized in three stars, from which a sample of 16 hotels has been obtained, which house 84 collaborators to be surveyed. The data collection technique was the survey and the instrument was the questionnaire for the interpersonal relationships variable, which contains 15 questions measured on a Likert scale and for the job performance variable, the evaluation was applied by the graphic scale method. The data processing has been done through the Excel spreadsheet and the SPSS statistical package. Through this, the frequencies and percentages of each variable and its dimensions were calculated. The results allow to conclude that the interpersonal relationships in the hotels of the Puno department according to the scale of the instrument used are good, thus the work performance of the employees of the hotels of the Puno department is good according to the graphic scale. |
| format | info:eu-repo/semantics/article |
| id | clacso-CLACSO54353 |
| institution | CLACSO, Repositorio Digital |
| language | Español |
| publishDate | 2021 |
| publisher | Escuela Profesional de Ciencias de la Comunicación Social de la Universidad Nacional del Altiplano |
| record_format | greenstone |
| spelling | clacso-CLACSO543532022-03-17T19:11:48Z Interpersonal relations and work performance in tourist hotels of the department of Puno Relaciones interpersonales y desempeño laboral en hoteles turísticos del departamento de Puno Hancco Gomez, Miriam Serezade Carpio Maraza, Amira Laura Castillo, Zoraima Julieta collaborators; job performance; organizations; interpersonal relationships colaboradores; desempeño laboral; organizaciones; relaciones interpersonales Interpersonal relationships constitute a critical role in a company due to the interaction with people who hold different points of view, ideas, perceptions or training, which can affect job performance for good or bad, therefore, allowing or distracting the achievement of organizational objectives. In this context, the research aims: to analyze the interpersonal relationships of the employees of the hotels in the Puno department and to determine the work performance of the employees of the hotels in the Puno department. The methods frame a research with a quantitative approach, exploratory-descriptive scope and non-experimental design. The population is made up of 40 hotels categorized in three stars, from which a sample of 16 hotels has been obtained, which house 84 collaborators to be surveyed. The data collection technique was the survey and the instrument was the questionnaire for the interpersonal relationships variable, which contains 15 questions measured on a Likert scale and for the job performance variable, the evaluation was applied by the graphic scale method. The data processing has been done through the Excel spreadsheet and the SPSS statistical package. Through this, the frequencies and percentages of each variable and its dimensions were calculated. The results allow to conclude that the interpersonal relationships in the hotels of the Puno department according to the scale of the instrument used are good, thus the work performance of the employees of the hotels of the Puno department is good according to the graphic scale. Las relaciones interpersonales constituyen un papel crítico en una empresa debido a la interacción con personas que conservan puntos de vista, ideas, percepciones o formación diferentes, las mismas que pueden afectar para bien o mal en el desempeño laboral, por ende, permitir o distraer el logro de los objetivos organizacionales. En ese contexto la investigación tiene como objetivos: analizar cómo son las relaciones interpersonales de los colaboradores de los hoteles del departamento de Puno y determinar el desempeño laboral de los colaboradores de los hoteles del departamento de Puno. Los métodos enmarcan una investigación de enfoque cuantitativo, de alcance exploratorio-descriptivo y diseño no experimental. La población está conformada por 40 hoteles categorizados en tres estrellas, de la misma se ha obtenido una muestra de 16 hoteles, que albergan 84 colaboradores a ser encuestados. La técnica de recolección de datos fue la encuesta y el instrumento el cuestionario para la variable relaciones interpersonales, que contiene 15 preguntas medidas a una escala de Likert y para la variable desempeño laboral se aplicó la evaluación por el método de escala gráfica. El proceso de datos se ha dado a través de la hoja de cálculo Excel y el paquete estadístico SPSS. Mediante este se calculó las frecuencias y porcentajes de cada variable y sus dimensiones. Los resultados permiten concluir que las relaciones interpersonales en los hoteles del departamento de Puno según escala del instrumento utilizado son buenas, así el desempeño laboral de los colaboradores de los hoteles del departamento de Puno es bueno según la escala grafica. 2021-09-15 2022-03-17T19:11:48Z 2022-03-17T19:11:48Z info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo evaluado por pares http://www.comunicacionunap.com/index.php/rev/article/view/552 10.33595/2226-1478.12.3.552 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/54353 spa http://www.comunicacionunap.com/index.php/rev/article/view/552/302 Derechos de autor 2021 Comuni@cción: Revista de Investigación en Comunicación y Desarrollo https://creativecommons.org/licenses/by-nc/4.0 application/pdf Escuela Profesional de Ciencias de la Comunicación Social de la Universidad Nacional del Altiplano Comuni@cción: Revista de Investigación en Comunicación y Desarrollo; Vol. 12 Núm. 3 (2021); 186-194 Comuni@cción: Journal of Research in Communication and Development; Vol. 12 No. 3 (2021); 186-194 Comuni@cción: Revista de Pesquisa em Comunicação e Desenvolvimento; v. 12 n. 3 (2021); 186-194 2226-1478 2219-7168 |
| spellingShingle | collaborators; job performance; organizations; interpersonal relationships colaboradores; desempeño laboral; organizaciones; relaciones interpersonales Hancco Gomez, Miriam Serezade Carpio Maraza, Amira Laura Castillo, Zoraima Julieta Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title | Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title_full | Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title_fullStr | Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title_full_unstemmed | Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title_short | Interpersonal relations and work performance in tourist hotels of the department of Puno |
| title_sort | interpersonal relations and work performance in tourist hotels of the department of puno |
| topic | collaborators; job performance; organizations; interpersonal relationships colaboradores; desempeño laboral; organizaciones; relaciones interpersonales |
| url | http://www.comunicacionunap.com/index.php/rev/article/view/552 http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/54353 |