| Sumario: | The article describes the results of the ad hoc resilience exercise carried out by Acuacar in the face of Covid-19. The investigation, on the one hand, answers the central question regarding the recovery capacity of the operations suspended as a result of the health emergency. The methodological design for this is supported by the Design Thinking technique, which enabled 112 proposals for improvement. On the other hand, the hypothesis that creativity, digital integration, teamwork and the analysis of information improve resilience was contrasted. It is therefore concluded that resilience management implies the holistic involvement of both its routines and actions and its collaborators. In summary, the thesis is corroborated that resilience management needs the comprehensive and conscious involvement of both its processes and employees, as opposed to only the implementation of anthropomorphized actions as well as creativity, collection, analysis and evaluation of information and teamwork.
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