The Relationship Between Efficiency and Organizational Performance: A Review From The Service Sector

Leaders and organizations are constantly developing in an environment of great volatility and uncertainty produced by the growing competition and rivalry of competitors, causing a constant concern to senior management, who must seek elements, create actions or strategies that allow them to increase...

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Detalles Bibliográficos
Autor principal: Olivera-Pájaro, Juan C.
Formato: Revistas
Lenguaje:Español
Publicado: EFIM Ediciones 2022
Acceso en línea:http://www.revistaanfibios.org/ojs/index.php/afb/article/view/100
Descripción
Sumario:Leaders and organizations are constantly developing in an environment of great volatility and uncertainty produced by the growing competition and rivalry of competitors, causing a constant concern to senior management, who must seek elements, create actions or strategies that allow them to increase their organizational performance by creating competitive advantages and maintaining the positioning, so that they can overcome this constant environment of change. That is why we propose to analyze the incidence of efficiency in organizational performance. For which we offer to make a theoretical review that will allow us to build concepts based on operational efficiency with the application of non-parametric methodologies of DEA data envelopment analysis and SFA stochastic frontier analysis, which envision the positioning of organizations based on organizational performance. In this way, we seek to determine the impact of efficiency on organizational performance and positioning.